How to sign up for a paid plan

If you do not receive the confirmation e-mail during the sign up process, please check your junk mail folder to see if it was marked as spam before you contact support.

Trial Plan

With the trial plan, you get all features for free for 1 month. We require no credit card for registration! You can sign up for your free trial directly from the plans page.

Once your trial is expired, you can continue to use HockeyApp with our free plan. Or you can sign up for a paid plan:

What are the benefits of upgrading my account?

  • You can create and upload new apps and new versions
  • You can add developers and testers to your apps
  • You can distribute beta versions and collect test statistics for your apps
  • You can continue to collect full standard crash reports for beta and live apps, including server-side symbolication and grouping of similar crashes

What if I decide not to upgrade?

  • You will not be able to create new apps or add new testers to current apps
  • You can participate as a developer for other apps or as a tester

How to upgrade?

  1. Sign in with your HockeyApp account, then click on your name in the blue navigation bar and select "Billing". Or use this direct link to the Subscription Management page.
  2. Select one of our plans.
  3. If you trial plan has more than 3 days left, HockeyApp will ask you if you really want to sign up.
  4. Fill out the contact information and mailing address. Note that you can enter a different email address than for your HockeyApp account, e.g. the email address of your finance departments like finance@yourcompany.com.
  5. Select a payment method and press "Next".

The next steps depend on your payment method:

Credit Card

  1. Enter your credit card number, expiration date, and security code.
  2. If you are a European company, you can enter your VAT ID to get VAT removed from the plan. Don't forget to press "Update VAT ID".
  3. If you have a promo code, you can enter it here and then update your price via "Update Coupon".
  4. Continue with "Complete Order".
  5. You can now go back to HockeyApp and your account should be immediately upgraded. If not, please contact support.

PayPal

  1. You should be on the PayPal login page. Sign in with your PayPal credentials.
  2. Follow the usual steps through the PayPal process.
  3. At the end, you should be redirected back to the order page for HockeyApp.
  4. If you are a European company, you can enter your VAT ID to get VAT removed from the plan. Don't forget to press "Update VAT ID".
  5. If you have a promo code, you can enter it here and then update your price via "Update Coupon".
  6. Continue with "Complete Order".
  7. You can now go back to HockeyApp and your account should be immediately upgraded. If not, please contact support.

FAQ

How does the free trial work?

It’s quite simple: you'll get your first month for free. The free trial period starts when you create your first app.

Best of all, there’s no credit card required. Is this a long-term commitment?

No, there is no long term contract. HockeyApp is a pay-as-you-go service and you'll pay month-to-month or year-to-year. If you ever need to cancel, you can do so at any time. Billing will stop after the month or year that you cancel.

Can I change plans?

Absolutely. If your needs grow, you can always select a larger plan. If you want to downgrade, select a smaller plan that fits your needs. Both upgrades and downgrades are prorated.

What are my options if I buy a yearly plan and change my mind?

Yearly plans include 2 free months as a bonus for prepaying your HockeyApp bill. If you want to change your yearly plan, you can either switch to a different yearly plan (with additional charges depending on the plan you switch to) or cancel your plan at the end of the current billing cycle. Unfortunately, we cannot provide any refunds for the yearly plan.

What type of payments do you accept?

We accept all major credit cards and PayPal. Your payments are securely processed by FastSpring.

Where can I buy HockeyApp now that it's been acquired by Microsoft?

Until the new version of HockeyApp is available through standard Microsoft sales channels, you can continue to purchase HockeyApp directly from HockeyApp on the HockeyApp plans page .

My question is not answered here. What can I do?

If you have questions about our plans or billing, please get in touch with us by email or click here to contact support.

Details

Apps

The number of apps which you can create for Android, iOS, Mac, or Windows Phone. You can upload an unlimited number of versions for each of these apps.

Storage

The storage is unlimited for all new personal and business plans.

Users

The number of developers, members, or testers is unlimited for all plans.

Feedback

This feature lets users create a support request, post an idea, or discuss a problem right from the download page, directly within the app, or via email.

Symbolication

HockeyApp provides full server-side symbolication with class names, methods, line numbers, and automatic grouping of similar crash reports. For iOS, Mac, and Android apps!