Did not receive confirmation letter

Eva Simon's Avatar

Eva Simon

21 Apr, 2017 12:14 PM

Dear All,
we signed up for a HockeyApp XXL Plan on Wednesday, April 14th, but did not receive a confirmation mail until now. Could you please check what went wrong and send us the mail with the activation link?

Vielen Dank, Efharisto, Thank you, Mille grazie, Merci!

Eva Simon
Support and Maintenance Administration

McLicense GmbH
Luisenstrasse 3
63067 Offenbach/Main
Germany
Tel. +49 69-98557890
Fax. +49 69-173268349
Allgemein: +49 69-80101556
Gesellschafter: McLicense Holding Limited
Geschäftsführer: Stefan Büsing
Umsatzsteuer ID: DE282562439
Steuernummer: 4423927824
HRB:46235
Gerichtsstand: Offenbach am Main
email: [email blocked]
web. http://www.mclicense.de
================================
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender.

  1. Support Staff 1 Posted by Thomas Dohmke on 21 Apr, 2017 02:55 PM

    Thomas Dohmke's Avatar

    Hi Eva,

    We can not find an order for a Business XXL plan under your email address or domain. Do you have an order number or other kind of order confirmation?

    Best,

    Thomas

  2. 2 Posted by McL Purchasing on 21 Apr, 2017 03:19 PM

    McL Purchasing's Avatar

    Hi Thomas,
     
    Ich erinnere mich noch an dich aus der Bit Stadium Zeit J
     
    wir haben soeben wieder versucht eine Bestellung zu platzieren (2. Mal!) wieder kommt keine Mail und das einzige was angezeigt wird ist eine unbrauchbare Meldung ohne Ordernumber oder ähnliches (es wird erwähnt ca.: you can start using your account and in the meantime you will receive confirmation via email…)
     
    Es ist frustrierend. Der Account läuft ab und wir verplempern hier Stunden und mittlerweile hab ich mich auch noch eingeklinkt als 4. Mitarbeiter.
     
    Könnte Ihr uns bitte eine schnelle Lösung bieten hier??
     
    Vielen Dank, Efharisto, Thank you, Mille grazie, Merci!
     
    Philipp J. Krüger
     
    McLicense GmbH
    Luisenstrasse 3
    63067 Offenbach/Main
    Germany
    Tel. +49 69-59606985
    Fax. +49 69-173268349
    Allgemein: +49 69-80101556
    Gesellschafter: McLicense Holding Limited
    Geschäftsführer: Stefan Büsing
    Umsatzsteuer ID: DE282562439
    Steuernummer: 4423927824
    HRB:46235
    Gerichtsstand: Offenbach am Main
    email: [email blocked]
    web. http://www.mclicense.de
    ================================
    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender.
     
     
     
     
     
    Von: Thomas Dohmke [mailto:[email blocked]]
    Gesendet: Freitag, 21. April 2017 16:56
    An: [email blocked]
    Betreff: Re: Did not receive confirmation letter [General Questions #73224]

  3. Support Staff 3 Posted by Thomas Dohmke on 21 Apr, 2017 03:22 PM

    Thomas Dohmke's Avatar

    Hi Philipp,

    Wo platziert ihr die Bestellung, über FastSpring oder im VS Marketplace? Welche E-Mail-Adresse benutzt ihr?

    Viele Grüße

    Thomas

  4. 4 Posted by McL Purchasing on 21 Apr, 2017 03:27 PM

    McL Purchasing's Avatar

    Es war im VS Marketplace mit der email [email blocked]
     
    danke!
     
     
    Von: Thomas Dohmke [mailto:[email blocked]]
    Gesendet: Freitag, 21. April 2017 17:22
    An: [email blocked]
    Betreff: Re: Did not receive confirmation letter [General Questions #73224]

  5. Support Staff 5 Posted by Thomas Dohmke on 21 Apr, 2017 03:41 PM

    Thomas Dohmke's Avatar

    Hi Philipp,

    Ok, zu der Adresse ist der Plan auch in HockeyApp zugeordnet. Was ist die E-Mail eures Kunden?

    Viele Grüße

    Thomas

  6. 6 Posted by McLicense Purch... on 21 Apr, 2017 03:50 PM

    McLicense Purchasing's Avatar

    Hallo Thomas,

    es ist account : [email blocked]<mailto:[email blocked]> / Deutsche Telekom AG in T-Online-Allee 1 64295 Darmstadt

    Vielen Dank, Efharisto, Thank you, Mille grazie, Merci!

    Selime Poyraz
    Purchasing and Administration

    McLicense GmbH
    Luisenstrasse 3
    63067 Offenbach/Main
    Germany
    Tel. +49 69-98557892
    Fax. +49 69-173268349
    Allgemein: +49 69-80101556
    Gesellschafter: McLicense Holding Limited
    Geschäftsführer: Stefan Büsing
    Umsatzsteuer ID: DE282562439
    Steuernummer: 4423927824
    HRB:46235
    Gerichtsstand: Offenbach am Main
    email: [email blocked]
    web. http://www.mclicense.de
    ================================
    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender.

    Von: Thomas Dohmke [mailto:[email blocked]]
    Gesendet: Freitag, 21. April 2017 17:41
    An: McLicense Purchasing <[email blocked]>
    Betreff: Re: Did not receive confirmation letter [General Questions #73224]

  7. Support Staff 7 Posted by Thomas Dohmke on 21 Apr, 2017 10:05 PM

    Thomas Dohmke's Avatar

    Hi Selime,

    Wir haben den Business 2XL Plan dem Telekom-Account unter [email blocked] zugeordnet.

    Beste Grüße

    Thomas

  8. 8 Posted by McLicense Purch... on 22 Apr, 2017 05:56 AM

    McLicense Purchasing's Avatar

    Schön guten Morgen Thomas,

    super, recht herzlichen Dank für die schnelle Hilfe ☺

    Wie ist nun der Verlauf der Rechnungsstellung, bekommen wir diese von Euch oder wird sie aus dem Account gezogen, wird dies jährlich oder monatlich abgebucht, wäre sehr gut, wenn wir hierzu ebenfalls eine tatkräftige Hilfe bekämen ☺ ☺

    Vielen Dank, Efharisto, Thank you, Mille grazie, Merci!

    Selime Poyraz
    Purchasing and Administration

    McLicense GmbH
    Luisenstrasse 3
    63067 Offenbach/Main
    Germany
    Tel. +49 69-98557892
    Fax. +49 69-173268349
    Allgemein: +49 69-80101556
    Gesellschafter: McLicense Holding Limited
    Geschäftsführer: Stefan Büsing
    Umsatzsteuer ID: DE282562439
    Steuernummer: 4423927824
    HRB:46235
    Gerichtsstand: Offenbach am Main
    email: [email blocked]
    web. http://www.mclicense.de
    ================================
    The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender.

    Von: Thomas Dohmke [mailto:[email blocked]]
    Gesendet: Samstag, 22. April 2017 00:06
    An: McLicense Purchasing <[email blocked]>
    Betreff: Re: Did not receive confirmation letter [General Questions #73224]

  9. Support Staff 9 Posted by Thomas Dohmke on 23 Apr, 2017 03:43 PM

    Thomas Dohmke's Avatar

    Hi Selime,

    Die Rechnung müsste vom VS Marketplace oder Azure kommen. Ob ihr für Azure monatlich oder jährlich bezahlt, hängt von eurer Azure Subscription ab. Den Azure Support könnt ihr über das Azure Portal direkt kontaktieren.

    Beste Grüße

    Thomas

  10. Thomas Dohmke closed this discussion on 02 May, 2017 04:31 AM.

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