One of the Tester unable to install IOS App on the phone

Simba Twiga's Avatar

Simba Twiga

11 Jan, 2017 07:50 PM

Hi,

How do I go about troubleshooting why certain users cannot install my published app to Hockey App. The

  1. Support Staff 1 Posted by Shawn Dyas on 11 Jan, 2017 07:56 PM

    Shawn Dyas's Avatar

    Hi Simba,

    Please read this support article, especially the section on Unable to Download App. In most cases, the installation does not fail because of an actual download error, but because of a problem with the provisioning profile or entitlements. If you are unsure what the reason is, please send us the console log as described here.

    Kind regards,
    Shawn

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