dashboard not working

Martin Roy's Avatar

Martin Roy

21 Dec, 2016 06:37 PM

i'm trying to access the dashboard @
https://rink.hockeyapp.net/manage/dashboard on my web browser and i receive a message that the item is Not Found

  1. Support Staff 1 Posted by Kevin Li on 22 Dec, 2016 02:04 AM

    Kevin Li's Avatar

    Hi Martin,

    Sorry for the inconvenience, did this issue persist with all the web browsers on your end?

    Best,
    Kevin

  2. 2 Posted by Martin Roy on 22 Dec, 2016 02:46 AM

    Martin Roy's Avatar

    Yep, same with safari and chrome

    I'm on a MAC book pro

    Martin Roy - Conseiller en systèmes de gestion
    Solutions d'affaires-Gestion du territoire
    Service des technologies de l'information
    Direction générale - Ville de Montréal

    Ville de Montréal
    801, rue Brennan, 3ième étage
    Montréal (Québec), H3C 0G4
    Cel. : 438.994.3573
    Fax. : 514.280.9107

  3. 3 Posted by Martin Roy on 22 Dec, 2016 02:48 AM

    Martin Roy's Avatar

    even on a windows pc, chrome, firefox et IE

  4. Support Staff 4 Posted by Thomas Dohmke on 22 Dec, 2016 03:01 AM

    Thomas Dohmke's Avatar

    Hi Martin,

    We have fixed an issue with your account. Can you please try again?

    Thanks,

    Thomas

  5. 5 Posted by Martin Roy on 22 Dec, 2016 03:10 AM

    Martin Roy's Avatar

    Good...it's working thanks..

  6. 6 Posted by Martin Roy on 22 Dec, 2016 03:11 AM

    Martin Roy's Avatar

    can you tell me what was the problem ? the problem happen just after trying to upload an android App

  7. Support Staff 7 Posted by Thomas Dohmke on 22 Dec, 2016 03:19 AM

    Thomas Dohmke's Avatar

    Hi Martin,

    The app creation was not successful in the backend, creating an invalid state on the dashboard.

    Best,

    Thomas

  8. 8 Posted by Martin Roy on 22 Dec, 2016 03:22 AM

    Martin Roy's Avatar

    Ok thanks

    Î'll Try again

    Martin Roy - Conseiller en systèmes de gestion
    Solutions d'affaires-Gestion du territoire
    Service des technologies de l'information
    Direction générale - Ville de Montréal

    Ville de Montréal
    801, rue Brennan, 3ième étage
    Montréal (Québec), H3C 0G4
    Cel. : 438.994.3573
    Fax. : 514.280.9107

  9. Thomas Dohmke closed this discussion on 22 Dec, 2016 05:13 AM.

  10. Martin Roy re-opened this discussion on 11 Jan, 2017 05:01 PM

  11. 9 Posted by Martin Roy on 11 Jan, 2017 05:01 PM

    Martin Roy's Avatar

    I've got the same problem again...when a try to upload a Android app...

    Can you help me again

    Martin Roy - Architecte de solution - Logiciel et intelligence d'affaires
    Solutions d'affaires-Gestion du territoire
    Service des technologies de l'information
    Direction générale - Ville de Montréal

    Ville de Montréal
    801, rue Brennan, 3ième étage
    Montréal (Québec), H3C 0G4
    Cel. : 438.994.3573
    Fax. : 514.280.9107

    De : Thomas Dohmke <[email blocked]>
    A : [email blocked]
    Date : 2016/12/21 10:19 PM
    Objet : Re: dashboard not working [General Questions #67046]

  12. Support Staff 10 Posted by Thomas Dohmke on 11 Jan, 2017 05:03 PM

    Thomas Dohmke's Avatar

    Hi Martin,

    We fixed it again, but more details would be good. How are you creating apps?

    Best,

    Thomas

  13. 11 Posted by Martin Roy on 11 Jan, 2017 05:24 PM

    Martin Roy's Avatar

    Hi Thomas

    we have a hybrid application (Angular2 - Ionic2)

    the app is built with ionic (cordova), on a Mac Book

    after the app is built then we push it using the puck command

    here's a example :

    puck -dsym_path="${APP_NAME_ENV}.zip" -upload=symbols -notify=true
    -release_type=beta "${APP_NAME_ENV}.apk"

    it works fine for the IOs version...

    Martin Roy - Architecte de solution - Logiciel et intelligence d'affaires
    Solutions d'affaires-Gestion du territoire
    Service des technologies de l'information
    Direction générale - Ville de Montréal

    Ville de Montréal
    801, rue Brennan, 3ième étage
    Montréal (Québec), H3C 0G4
    Cel. : 438.994.3573
    Fax. : 514.280.9107

    De : Thomas Dohmke <[email blocked]>
    A : [email blocked]
    Date : 2017/01/11 12:19 PM
    Objet : Re: dashboard not working [General Questions #67046]

  14. Thomas Dohmke closed this discussion on 12 Jan, 2017 08:49 PM.

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